Terms of service

Last updated: July 6, 2025

Use of our website

You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others. You must not misuse our site by knowingly introducing viruses, spam, or other harmful material.

Products and availability

All Néalune pieces are made to order and subject to availability. We reserve the right to limit or cancel orders at our discretion, and to update product descriptions, pricing, or availability without notice.

Pricing and payment

All prices are listed in GBP. We reserve the right to change prices at any time. Payments are processed securely via Shopify and accepted payment methods are shown at checkout.

Order confirmation

Once your order is placed, you will receive an email confirmation. This does not mean your order has been accepted. We may contact you if an item is unavailable, incorrectly priced, or if we suspect fraudulent activity.

Shipping

You can find full details on delivery times, shipping fees, and customs duties in our Shipping Policy.

Returns and refunds

Please refer to our Return & Refund Policy for information about returns, refunds, and damaged items.

Intellectual property

All content on this website, including images, text, branding, and product designs, is the property of Néalune and may not be copied, reproduced, or used without permission.

Limitation of liability

We do our best to ensure the information on our website is accurate and up to date, but we cannot guarantee it will always be error-free. To the extent permitted by law, Néalune shall not be liable for any loss or damages arising from your use of this website or our products.

Third-party services

Our site may contain links to third-party websites or services, including payment providers and shipping carriers. We are not responsible for the content, privacy policies, or practices of these third parties.

Changes to these terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date above. Continued use of the site after changes are made constitutes acceptance of those changes.

Contact

If you have any questions about these terms, you can reach us at hello@nealune.com or write to us at: Néalune, Unit 149107, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.