Refund policy


Refunds, Returns & Exchange

At Néalune, each piece is lovingly handcrafted with care and intention. We want you to absolutely love what you order, which is why we offer a straightforward return policy.

Returns Policy 

We accept returns within 14 days of delivery on:
  • Necklaces and bracelets (unworn, in original condition and packaging)
We cannot accept returns on:
  • Earrings (due to hygiene regulations)
  • Items showing signs of wear or damage
  • Items with damaged or missing packaging
How to return:
  1. Email us at hello@nealune.com within 14 days of delivery with your order number
  2. Return your item via tracked shipping (return postage is covered by you)
  3. Once we receive and inspect your return, we’ll process your refund within 5-7 working days
  4. Your original shipping cost will be refunded in full
Please note: We do not offer exchanges. If you’d like a different piece, you’re welcome to return your original order for a refund and place a new order.

Damage or Faulty Items

Your satisfaction means everything to us. If your jewellery arrives damaged, faulty, or not as described, we’ll make it right.

What to do: Contact us within 48 hours of delivery at hello@nealune.com with your order number and clear photos of the issue. We’ll arrange a replacement or full refund (including return shipping). We aim to respond within 1-2 working days. 

Lost or Undelivered Orders

If your order hasn’t arrived within the expected delivery timeframe, please contact us at hello@nealune.com. We’ll work with you and the courier to track down your order and resolve the issue.

Orders Changes or Cancellations

Once your order is placed, production begins immediately as each piece is handcrafted individually for you. If you need to cancel or modify your order, please contact us as soon as possible at hello@nealune.com. We’ll do our best to accommodate you if work hasn’t yet begun, but once production has started, we’re unable to make changes or cancel.

Our Commitment

Every Néalune piece is handmade with care, using quality materials like freshwater pearls, semi-precious stones, and sterling silver. We stand behind our craftsmanship and want you to feel confident in your purchase.
For any questions about returns, please email us at hello@nealune.com.